What Are the Benefits of External Customer Service?
External customer service is a good way to improve the bottom line. customer service image by Kurhan from Fotolia.com Regardless of consumer opinion about external customer service, many companies still turn to service partners to fill in gaps between their tiered support programs and to add additional staffing to manage the busier times of the year. Without external customer service organizations, many companies would struggle to meet the growing demand that customer service support puts on company budgets. Tiered Service External customer service organizations generally receive shortened new hire training. Often they are trained in just one facet of a company’s service scope. Using external customer support allows a company to focus its efforts on lower-valued customers where the company expects a “good” customer experience. This leaves internal customer services centers available to provide services to high-value customers. Service Level Management External customer service organiza
