What are the benefits of a matrix organizational structure?
Muller: Our regional companies have been decentralized and close to the customer. Yet, it’s unlikely that our 12 regional companies are managing all of their business functions equally well. We all do some things better than others. The functional leaders will support the regional leadership by providing the necessary level of expertise and focus in all our products, channels, markets, and disciplines. The net benefit will be stronger regions with the resources to achieve faster, more profitable growth. Fischer: The functional leaders are the focal point for knowledge transfer by identifying and sharing best practices, identifying the talent required and selecting and developing that talent. Roger, for instance, will help each regional company identify the kind of financial leadership they need to support their business goals and how to develop their professional skills. Millay: A big part of this is to leave the regional structure in place for functions that directly touch the custome
