What Are the Benefits/Costs of Process Management?
Although Northern Essex has only been involved with process management since Fall 2004, we have already begun to experience its benefits. By engaging in process management, we have found solutions to problems that have been effecting us negatively for some time. Most importantly, we have begun to see a culture change within the institution. People from different departments are working together very successfully, and faculty and staff are excited about the progress that is being made. Here are some of the key benefits of process management: 1. DATA DRIVEN DECISIONS Process management teaches the skills to collect and analyze data and make decisions based on research, rather than instinct, politics, or personal relationships. The result is greater objectivity and better decisions. EXAMPLE: It was taking students in our English as a Second Language courses far too long—up to two years—to enter college level courses. A process management ream reviewed the sequence of ESL courses, collecte
