What are the bare-bones basics of service that business owners should check before working with a bank?
You can break down service into two areas. First is the people part. Whether business owners manage small, medium or large companies, they want to walk into a bank and have people know them. They want loan officers and other key personnel to know their accounts and to be knowledgeable about their businesses. Second are ancillary services, such as convenient banking hours, Internet banking and even courier service. But above all, the staple in service is how the individuals in your branch treat you. Personnel should return phone calls promptly, be knowledgeable about products, and if they don’t know the answers, they should be helpful in directing you to the appropriate person to address your needs. Now that so many of our financial transactions are electronic, what value does personal contact provide? Growing businesses really need to have a partner who understands their business. You want to be able to build relationships with people in an organization so that they will identify your
