What are the advantages of using the online exception system?
Notification is sent via e-mail, which does not rely upon your fax machine being free. If there is no e-mail then there are no exceptions requiring action. As it is an e-mail the notification process is more immediate and by the use of e-mail groups many users can be advised at the same time. The exception system is web based which means that it can be viewed using any web browser. It requires no software download and uses the conventions of web site design for ease of use. The layout is significantly improved compared with the fax and current e-mail information that is supplied. The online software uses hyperlinks. This means that once a customer receives an exception, they may look at particular consignments in detail, simply by clicking a link on the screen. The system has been designed to prompt for the necessary information required for query resolution. If the option that you require is not available then a “call me” option is also available. As you respond to the exception queri
