What are the advantages of the Customer Repair Service Program?
There are advantages to you and to us! The benefit to you is a claim handled simply and quickly. There’s no paperwork, and you don’t have to shop around for estimates. Once we notify the Customer Repair Service Program shop of your acceptance, all you need to do is call the shop and schedule the repairs at your convenience. If the car is not drivable, the Customer Repair Service Program shop will tow the car from wherever it was taken after the accident. We pay the bill directly to the shop. All you pay is your policy deductible. The benefits to us include lower cost of handling the claim (which works to the customer’s advantage in the long run) and happy customers. Because we guarantee the work, we know the customer will be satisfied and we’ll keep that person as a Hartford policyholder.
