What are the advantages and disadvantages for barclays Outsourcing jobs ?
Barclays is an international bank and so costs wage costs are a large part of their expenditure. It is obvious that in the global market they will try and obtain a good service e.g. call centres etc at the lowest price. Whether their customers feel that the service is of a high enough or is even adequate maybe another matter. In all organisations client confidentiality is of paramonut importance so it matters not whether the service in question is in house or outsourced as any bad publicity from confidential information becoming public would be more damaging to Barclays than any potentila savings on outsourcing the service!
