What are the ADA’s Requirements for Emergency Communications Systems?
The ADA requires that all Public Safety Answering Points (PSAPs) provide direct and equal access to their services for people with disabilities who use teletypewriters (TTYs).1 1. What does direct and equal access mean? “Direct access” means that PSAPs must directly receive TTY calls without relying on an outside relay service or third-party services. “Equal access” means that the telephone emergency services provided for TTY users are as effective as those provided for people who make voice calls.
