What are the accommodation rights and responsibilities of employers, employees, and unions?
The employer should: • Create an atmosphere in which employees are comfortable asking for accommodations. This means providing employees with information about the organization’s accommodation policy, and creating procedures that allow for the request to be made confidentially. • Assume that the employee’s request is made in good faith. • Work with the employee, and experts if necessary, to explore all possible accommodations. • Maintain records of the request and steps taken to deal with the request. • Respect the confidentiality of the information provided by the employee. • Respond to accommodation requests in a timely manner. • Require the employee to provide only that information which is necessary to develop an appropriate accommodation. • Respond to requests for accommodation even if they are not made in a formal manner or using the term “accommodation.” • Pay the costs related to accommodation including any medical certificates required. • Ensure that managers are aware of thei
