What are the ACCC Debt Collection Guidelines all about?
These guidelines have been compiled in conjunction with the debt collection/credit industries to ensure that there is a ‘code of acceptable conduct’ by individuals and businesses engaged in the supply of goods/services and the collection of and possible collection of monies owing. These guidelines are in place to ensure that collectors do not harass, coerce, threaten or use deceptive or misleading conduct in their activities. E.g. pretending to be a friend of a debtor when trying to locate them when you are not a friend, may constitute deceptive and misleading conduct. Click here to view the ACCC Debt Collection Guidelines. We have a 3.5 hour training course covering this essential aspect of Debt Collection training. Please contact us for more information regarding our training session dates and venues. Breaches may result in a fine of up to $1,100,000 – that’s a heavy!
