What are the 16 quality ratings and what do they mean?
8 of the 16 quality ratings are determined at the point-of-sale or “checkout”. These are collected by asking a store’s customers to evaluate their purchase experiences immediately after completing the online transaction. The remaining 8 quality ratings are determined when the purchase is expected to be received as an “after delivery” follow-up. Explanations of each ratings attribute are found below: Source Rating Explanation at checkout Ease of finding what you are looking for How easily were you able to find the product your were looking for at checkout Selection of products Types of products available at checkout Clarity of product information How clear and understandable was the product information at checkout Prices relative to other online merchants Prices relative to other web sites at checkout Overall look and design of site Overall look and design of the site at checkout Shipping charges Shipping charges at checkout Variety of shipping options Desired shipping options were avai
