What Are the 14 Operational Management Factors to Retain Drivers?
A well-managed Operations Department (and dispatch process) is a key to creating a high performing company that retains its drivers. As we talked about in last week’s newsletter article, Applying Good Business Practices to Front Line Positions Helps Boyd Brothers Reduce Driver Turnover by 23%, there are no “silver bullets” or “instant fixes” for reducing turnover and improving retention. The entire company needs to be involved. When this happens you not only reduce turnover and improve retention, but you also can reduce accident frequency and costs as well as increase truck utilization. The effectiveness of the operations/dispatch process drives almost everything—profit, service, safety, price, etc. There are many items that need to be in place to ensure that the dispatch process gets exceptional results. Some of the major factors that need to be managed very well are described below.
