What Are Telephone Relay Services?
Telephone relay services are the answer to the following questions: • How can I make a TTY call if I do not have a TTY? • How can I speak on the phone with someone who has a speech disability? Below is information about the Washington Relay Service, used to facilitate communication between standard telephone and TTY users, VCO and HCO services that are essentially a hybrid phone/TTY relay service, and the Speech-to-Speech service, used to facilitate telephone conversations with those who have speech disabilities. Also available are video relay services (VRS), for those who prefer to use sign language. WASHINGTON RELAY SERVICE Washington Relay Service is a telecommunications relay service that provides full telephone accessibility between standard telephone users and individuals who may use TTY, phone/TTY combination equipment, or video-based communication. Specially trained Communication Assistants (CAs) complete all calls and stay on-line to relay messages electronically by typing on
