What are Sprints customer service applications?
You may hear from time to time about applications such as P2K, Premier, RMS, and FAST. These are all applications that Sprint employees or Sprint retail locations use to access and create customers accounts. Each has a different level of access in order to provide Sprint employees and indirect resellers with the right balance of ease-of-use and authority over an account. FAST: Generally used by Sprint indirect resellers (Best Buy, Radio Shack). Aimed at activating new accounts and upgrading existing accounts, with minimal account access. Also used by Nextel employees in early portions of the Sprint Nextel merger to allow Nextel stores to sell Sprint PCS. RMS: Generally used in Sprint retail stores. Provides an attempt at balancing the needs of customer account access with ease-of-use and understandability for employees. Premier: Most widely used and user-friendly billing application. Used by many departments to access personal & business accounts. P2K (Precedent 2000): Most powerfull b
