What are some specific communications tips and techniques?
Here are a few things to keep in mind as you are communicating with customers: • Common language – Communicating with and satisfying the customer can be difficult even when all parties speak the same language. Those difficulties are compounded when the language and culture are different. If there is no one in your organization who shares your customers’ language, you can try drawing pictures, using sign language or showing products that may fit the needs. • Listening – Be a good listener by concentrating on the speaker, using good eye contact, avoiding interruption, understanding the speaker’s frame of reference, noting non-verbal cues, being alert to emotional content, taking notes and providing feedback. Restate the speaker’s message as you understand it and ask for clarification or confirmation. • Avoid slang and jargon • Enhance communication by showing and demonstrating your product or service • Promote two-way communication by asking for your customer’s response • Provide a sense
