What are some reasons that the Prepaid Benefits Card might not work at point of sale?
The most common reasons why a Card may be declined at the point of sale are: a. The Card has not been activated. b. The Card has been used before the 24-hour period after activation is over. c. The participant has insufficient funds in his or her employee benefit account to cover the expense. d. Non-qualified expenses have been included at the point-of-sale. (Retry the transaction with the qualified expense only.) e. The merchant is encountering problems (e.g. coding or swipe box issues). f. The discount store, department store, or supermarket cannot identify eligible items at checkout according to IRS rules on or after January 1, 2008. 12. Is the participant responsible for charges on lost or stolen Prepaid Benefits Cards? If the Plan Administrator and the issuing bank are notified within 2 business days, the participant will not be responsible for any charges. If the notification is after 2 days, the participant may be responsible for the first $50 or more. Replacement Cards are $10
