What are some reasons my Benny Card might not work at the point-of-service?
• Your card has not been activated. • You don’t have enough funds in your Medical Expense Account to cover the expense. • Your expense is incurred at a place that does not accept MasterCard. • The merchant is having problems with their card terminal. • The merchant is not a health-care related merchant. • At the pharmacy, you are including other items when purchasing your prescription drugs — retry the transaction with covered prescriptions only. • If you’re asked to press “credit” or “debit” on the card terminal, you press “debit” instead of “credit”. • Incorrect card expiration date entered when purchasing through drugstore.com. • You have not waited two days after activation before purchasing at a pharmacy. • Do I need to save my itemized receipts? Yes! Since the Flexible Spending Plan is an IRS-regulated plan, save all receipts. Benefit Services of Hawaii, (BSHI) may ask you to submit a receipt to verify an expense. If you are asked to submit a receipt and it is not sent to BSHI,
