What are some of the ways that my complaint might be resolved?
We will always try to negotiate a resolution that you are satisfied with – but that is reasonable in the circumstances. Typical examples will include: the publication of a correction, apology, follow-up piece or letter from you; a private letter of apology from the editor; an undertaking as to future conduct by the newspaper; the annotation of the publication’s records to ensure that an error is not repeated, and so on. Our experienced Complaints Officers will be able to advise you as to what might be an appropriate way of resolving your complaint. The precise location of a published correction or apology can be negotiated as part of this process. You can see examples of complaints we have resolved through mediation here.
