What are some of the more common questions that Butterball gets at its Turkey Help Hotline?
Workers at Butterball’s turkey-tips hot line are used to oddball situations: _The woman who cleaned out her turkey with a scrub brush and asked if that was OK to do. (You don’t need to do that.) _People who thaw a turkey in the bathtub while washing their kids. (Don’t do that, either.) _A man looking for a quick way to cook his turkey who put it in the oven on the cleaning cycle. (Also not advisable.) For Butterball, the nation’s top-selling turkey brand, preparing for such out-of-left-field calls is serious business. Each year, Butterball L.L.C. puts on Butterball University — this year, five days of training for newcomers to the the hot line that answers 12,000 calls on Thanksgiving Day alone. Dozens of 3-inch-thick blue binders await trainees, all of whom are armed with degrees in nutrition, food science, or home economics. The binders are so stuffed with turkey information they weighed nearly as much as the bird itself. Through the nearly three decades the Turkey-Talk Line has been
