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What are some of the key decisions in selecting a Bad Debt Collections Agency?

April 26, 2017agency bad collections debt decisions key selecting

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What are some of the key decisions in selecting a Bad Debt Collections Agency?

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Various criteria are necessary to effectively select a Bad Debt Collections firm to work with your organization. However, those we feel are paramount to the final decision include: Clients references & representative client base; company integrity; proven track record; technological environment & capabilities; engagement flexibility; singular healthcare focus; collector experience, tact & diplomacy; manager to collector ratios; multilingual capabilities; local regional & national experience & perspectives; and knowledge & familiarity with the applicable regulations (FDCPA, FCRA, HIPPA, etc.).