What are some of the issues and challenges for the BPO industry?
We operate in multiple locations and work with various operators from different countries. The local connectivity in India is not as good as in the UK or US, considering the kind of SLAs that we get. We have to take a lot of precautions for maintaining the services continuously without any scope for failure. We have adequate redundancy built in and subscribe to different routes across transatlantic. The SLA on uptime depends on the route, which we are negotiating for. There are restorable and non-restorable links that we have to keep in mind, while negotiating with a service provider. This is crucial as a substantial part of our business is related to directly facing the customers. What are your views about technology adoption in the BPO industry? We are deploying latest technologies and are keen on newer technologies such as MPLS, but we are not so confident about it as of now. It might be some time before it becomes a technology of choice. What is your view about the recent incidents
