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What are some of the concepts introduced in ITIL v3 Service Operation?

April 26, 2017concepts introduced ITIL operation service v3

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What are some of the concepts introduced in ITIL v3 Service Operation?

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Cox: There are several new processes and functions introduced in ITIL v3 Service Operation, as well as a few conceptual guidances and principles. One area given attention is the issue of balancing between conflicting motives in operations: internal IT view vs. external business view; stability vs. responsiveness; quality of service vs. cost of service; and reactive vs. proactive. These conflicts are given special attention, as they can make or break IT operations.

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Cox: There are several new processes and functions introduced in ITIL v3 Service Operation, as well as a few conceptual guidances and principles. One area given attention is the issue of balancing between conflicting motives in operations: internal IT view vs. external business view; stability vs. responsiveness; quality of service vs. cost of service; and reactive vs. proactive.