What are some of the common terms (and definitions) associated with Robust Process Improvement activities such as those utilized by the participating hospitals?
Robust Process ImprovementTM (RPI) – The Joint Commission’s fact-based, systematic and data-driven problem-solving methodology for improving its business processes that continuously increases their efficiency and the quality of its products and services. Lean – a well-defined set of tools that increase customer value by eliminating waste and creating flow throughout the value stream. Six Sigma – refers to a business philosophy of focusing on continuous improvement by understanding customers’ needs, analyzing business processes, and instituting proper measurement methods. DMAIC – Basic Six Sigma methodology used by organizations: Define, Measure, Analyze, Improve and Control. This method is used to improve the current capabilities of an existing process. Critical to Quality (CTQ) – a feature by which customers evaluate the quality of a product or service. Change Management Process – a set of actions, supported by a tool set, used to prepare an organization to seek, commit to, and accept
