What are some of the best practices in terms of technology that Genpact has put in place?
Genpact has put in the best practices in terms of technology, which includes implementation of a global MPLS network, a well integrated voice ERP for voice processes, workflow systems, identity management system, a comprehensive Oracle ERP for all enabling functions in the company, an evolving business intelligence system, and a CRM system that will integrate customers relationships, transitions, and billing.
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