What are some general troubleshooting tips when the internet stops working?
If your Internet connection stops working: check to see if your roommate’s or next door neighbor’s computers are working. If they are working and you are not, it may be a problem with your connection or its settings. Go through the instructions above and make sure your IP settings are all correct. • If everyone is down, there may have been a system failure. Call us at 309-451-4200 and let the customer service staff know your building’s address and that your network is down.
