What are some general connectivity issues and how would I troubleshoot them?
FrontPage publishes web sites through the HTTP protocol. Therefore, it is necessary to have a very stable connection for publishing. The following conditions will cause connectivity errors: • Disk quota issues: These result in the response “Unable to open file xxx for writing.” Although disk quota is not a connectivity issue per se, it does result in connectivity error message. • Root Web Busy errors: Normally, this is caused by two users trying to login to an account at the same time. This may happen, for instance, if the customer is on the phone with Tech Support. Typically, the fix for this issue is to wait for approximately half-an-hour. If that does not fix the problem, there may be a server-wide issue. Delegate that issue. • Server Timeouts: These usually result from connectivity issues and large file data transfer. Have the customer run a trace to the site to determine if such issues are involved. • Firewalls that block FrontPage: These firewalls will also block all HTTP access
