What are some effective approaches to communicating reliability responsibilities to all members of a plant team?
The most commonly used approaches for communicating job responsibilities of any nature are the job description, the compensation system, the personal development process, and the measurement system. The job description should define not only what needs to be done each day, but the amount of time that should be spent of key types of work and how that work will be measured. The compensation system rewards people for doing work that is consistent with expectations, and the personal development process serves as the primary vehicle for addressing performance that fails to meet expectations. The measurement system also helps communicate what is expected, as its mix of measures sends a strong message about what is relatively more important. Process owners (supervisors and managers) also play a key role in communicating performance expectations, including those of a reliability nature. These people choose what to cover in formal meetings, and how much emotion and time to devote to each agenda
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- Does that change the dynamic? Do the surviving team members become different types of characters with different responsibilities?
- What are some effective approaches to communicating reliability responsibilities to all members of a plant team?
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