What are some compelling reasons to utilize speech technology?
A. Today most large-scale customer service organizations understand that speech technology can significantly increase call automation rates compared to touchtone, as well as provide a user-friendly interface that callers prefer. Once you move outside of the self-service arena, you find service providers using speech technology for unique solutions that provide tremendous business value. For example, one of our business partners offers a two-way alert and notification solution for preventing fraudulent credit card transactions. Their competitive advantage lies in their ability to highly personalize these interactive alerts which is made possible with text-to-speech technology. Other Envox partners are seeing similar impacts in healthcare, directory assistance, and other key solution areas. Q. Any other examples of recent customer speech deployments? A. A great example for us of a really innovative solution is CyraCom International. This company provides phone-based interpretation servic
