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What are some common troubleshooting steps?

April 26, 2017common steps troubleshooting

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What are some common troubleshooting steps?

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• Make sure the cable is Ultra ATA/66 capable. An Ultra ATA/66-capable cable is a 40-pin, 80-conductor cable with a black connector on one end, a blue connector on the other end and a gray connector in the middle. In addition, line 34 on the cable should be notched or cut (this may be difficult to see with the human eye). • Make sure the system board is capable of Ultra ATA/66. An Ultra ATA/66 capable system board has a detect circuit with a capacitor for detecting line 34 missing on the cable. If there is no capacitor, the system can wrongly detect the presence of an Ultra ATA/66 cable and therefore try to configure the device for a higher transfer rate. • Some system boards may not successfully handle Ultra ATA/66 on both ATA channels. If you have difficulty, consider troubleshooting with the device in the Primary Master position. • Contact the system board manufacturer for the latest BIOS upgrade and any Ultra ATA/66 special device drivers or patches.