What are some common causes of poor device quality?
Common causes for poor device quality include the following: • Non-optimized devices Devices optimized for Lync go through rigorous audio quality testing to ensure that you experience good audio quality. Non-optimized devices may exhibit inferior audio quality caused, for example, by using low-grade audio components. A list of devices that are optimized for Lync is available on Microsoft TechNet at Phones and Devices for Microsoft Lync 2010. • Third-party audio driver or software In some cases, a third-party driver or software may interfere with Lync 2010. • Noise-cancelling device It is important that a noise-canceling microphone is positioned close to the mouth, approximately 2 centimeters or less than 1 inch away from the mouth. This filters out unwanted background noise, so it is important that you position it correctly to avoid audio issues. • Physical damage to the device • Headset connected to an IP Phone Most headsets have a button to adjust the volume depending on which audio
