What are soft outcomes and how can I measure them?
Soft outcomes are those that often cannot be directly counted or quantified. The type of soft outcomes that you might be working towards could be; improved levels of community engagement, changes in attitudes and increases in confidence. Some ‘core’ soft outcomes are: • Key work skills • Attitudinal skills • Personal skills, and • Practical skills Soft outcomes can be measured using methods such as interviews, questionnaires, diaries and peer research. For more information about these techniques see our toolkit extras page, and for some specific guidance please see the ‘soft outcomes’ section within the links page.
