What are Roles and Groups, and how do they differ?
Roles determine what a member is allowed to do in a particular area (case, matter, project) of the extranet. Groups are used to permit access to particular items within an area. For example, the administrator wants to create a case with users who can create and modify items; users who can modify but not create; and users who can only view item. For this, three different roles would be used to define these permissions. The administrator may also want to simplify item sharing. Items can either be shared with individual members of the case or with case groups. While groups may correspond to roles generally, they also are more inclusive. For example, you may create a group called “Creators” that consists of the same users in the role with create and modify permissions, however, the group that consists of general members would probably also contain the members of the “Creators” group. Since a role determines what a user is permitted to do, a user cannot be a member of more than one role, ho
