What are retailers doing to increase operational efficiency and sustain same-store sales (SSS) growth?
Dungarwal: It is an option for retailers to re-look their model, cut rentals, people costs and ad spend. This is time for people to look at small and important things like supply chain management. Every time you are looking at others, trying to copy them and beat that guy. Thinking that the market is bad and that I am not going to succeed is not fair. Half of retail happens on gut. Its that gut feel of an entrepreneur. Every store manager has to be converted to an entrepreneur. Pandey: I completely agree with Susil. We are in a corporatised business, but one thing we teach our clinic managers is that you are the owner. We ask them to take their own decisions and there is no need to ask us. We empower them completely because we realise that retail business is very different and needs that quality of ownership. Tarkas: When we appoint a new store manager, he is designated as karta, the head of the family. There is a proper ceremony, we put a crown on his head, give him the symbolic key t
