What are Relay Service and VCO (Voice Carry Over) Calls?
Telecommunications Relay is a free service that allows people who are hard of hearing or deaf to talk to people who use a standard telephone. A person called a Communications Assistant (CA) will answer when you call the Relay Service. The CA calls the person you wish to reach and relays voice or text (TTY/TDD) messages between the parties. In a VCO call, the person with a hearing loss speaks directly to the other party. The CA relays the response from the other person, which appears as text on the VCO phone screen. You just read and talk.
