What are real issues that you are wrestling with today regarding knowledge management?
JG: Money; today my system supports knowledge management. Others are in the works, however, on hold particularly as it relates to IS supported activities. Need to keep hardware capabilities in mind; how do we keep up without spending a lot of money. How do we off-load services; load-sharing? Near term we are going to have to do with what we have — when the business is experiencing hard times everyone does without. AOK: Realizing you are under severe financial constraints at the moment — what else could you do? JG: We certainly could do communities of practice. To set these up with our users is certainly the next thing and it will require time. And at this time we are constrained. AOK: Is there a network of folks that share your perspective on knowledge management? JG: There is a group of 12 people who are part of competitive intelligence who recognize the issues, and we talk. They are not in IS; that’s ok. At the same time IS needs to be there as well. We are in the business where in
