What are Quality Accounts?
Quality Accounts are annual reports to the public from organisations which provide NHS services. They provide information about the quality of the services which that organisation delivers. The public, patients and others with an interest will use a Quality Account to understand: • what an organisation is doing well; • where improvements in service quality are required; • what the organisation’s priorities for improvement are for the coming year; and, • how the organisation has involved people who use their services, staff, and others with an interest in their organisation in determining these priorities for improvement. Quality Accounts aim to enhance accountability to the public and engage the leaders of an organisation in their quality improvement agenda.
