What are performance expectations and how are they different from job duties?
A. The position or job description outlines the duties and responsibilities for the position or defines what the staff member is to do. Performance expectations help the staff member understand how he or she should perform the duties and responsibilities. Q. What are the different types of performance expectations? A. There are both quantitative and qualitative types of expectations. Supervisors should develop both types of expectations, where appropriate. An expectation can combine quantitative and qualitative information. Quantity or Output Expectations – Focus on results and often involve a numerical measurement. Example: Accurately process 50 housing applications per day. Quality or Behavioral Expectations – Focus on the means or methods for achieving a goal. Example: When you receive a customer complaint, you should actively listen to the customer’s concerns, document the complaint in writing, thoroughly investigate the complaint, take the appropriate action to resolve the complai
Related Questions
- Job Expectations – Many veteran supervisors express concern about the significantly different job expectations of younger generations. How do you explain these differences?
- Are We Making Job Responsibilities and Performance Expectations Crystal Clear?
- Does the JJEC review employee performance when they review a job description?
