What are “Patient Focused” features offered by EHRs?
Most EHR systems have various optional “patient focused” features that allow internet based communication with patients through special patient portals resulting in the following benefits: 1) Save time telephoning patients with their lab / radiology reports, since they can view them online; 2) Allow patients to fill out their past history on-line, or in a kiosk in the waiting room, minimizing staff time in obtaining this information; 3) Allow patients to make and modify their appointment schedules online, thereby minimizing staff expense for scheduling; and 4) Reduces the number of telephone lines required in the office because much of the office/patient interaction can occur via the Internet.
