What are our options when we receive a question from the global reference network?
You have several options: • Answer the question yourself • Refer it to another librarian at your institution • Ask the patron for clarification • Assign the question to another library in your group, if applicable • Reject the question so that QuestionPoint can route it elsewhere in the global reference network If you continue to receive questions that your institution is not equipped to answer, review your profile to ensure that it captures your institution’s strengths appropriately.
Related Questions
- How can we track the progress of a question submitted to the global reference network? Is there a way to view all the questions our institution has referred to the global network and our group (if applicable)?
- How is a question submitted to the global reference network routed to an institution?
- What are our options when we receive a question from the global reference network?
