What are our clients saying about CIBC Mellon?
The asset servicing industry uses client satisfaction surveys to measure service quality, and to benchmark service quality against competitors. There are two types of surveys – those sponsored by external parties, such as consultants or magazines, and those sponsored by the providers themselves. CIBC Mellon participates in both types of surveys in order to identify opportunities to improve client service. This year, CIBC Mellon again received extremely favourable survey results, which are detailed below. 1. Investment Manager Survey 2007 (CIBC Mellon) Respondents: Third-party investment managers and clients who manage their own assets. Significance: • Third-party investment managers have in-depth experience with all asset servicing providers. • CIBC Mellon is the only Canadian asset servicing provider seeking objective feedback from non-fee paying investment managers. Results: • CIBC Mellon is the number one asset servicing provider in Canada according to a majority of respondents. • W
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- What are our clients saying about CIBC Mellon?
