What are other airlines doing well that AirTran could be doing a better job of?
We try not to have all our comparisons versus other airlines. The reason for that is this is an industry that has struggled over decades. I’ve heard my whole career: While another airline is doing something, why shouldn’t we? That is a philosophy that has not served the airlines well, always copying other people. Q: AirTran’s on-time performance has been roughly in the middle of the pack compared with other U.S. carriers in the last few Department of Transportation rankings. What steps are you taking to improve that? A: Our goal is to be in the top half to the top quarter. Our most important metric is lost baggage. … I don’t believe a customer can tell the difference between an airline running 79 percent on time or 77. But a customer can tell the difference between an airline that loses bags 1.8 per 1,000 versus one that loses six to eight per 1,000. Q: Fees were introduced when fuel prices soared. Now that oil prices are down, why are we seeing more fees? Why not simply raise ticket p
