What are non-standard installation charges?
AVC broadband does not seek to make more money by charging customers for additional non-standard equipment and/or services. It is a fact, however, that by the physical nature/orientation of certain sites the dish cannot always achieve a line of sight using a right-angled wall mount and an alternative mount may be needed. Equally, some customers have particular requirements where additional time, services or other materials may be required e.g. false ceilings, high roof/access areas, etc. In all instances the AVC broadband installation engineers will attend site equipped with the aim to complete all installations on the single site visit. Any Non- Standard elements presented by the particular site and/or customer requirements will be advised and explained to that customer on the day of installation together with the associated charges. Customers are required to call AVC broadband at that time and pay these non-standard charges using a credit/debit card and before the installation works
