What are my rights under the “Natural Gas Consumers Relief Act”?
The Act provides for a bill of rights that includes: a right to reliable, safe and affordable gas service, including high quality customer service; information that is unbiased, accurate, and understandable in a written form which allows for comparison of prices and terms of service; fair application of provisions in matters such as deposit and credit requirements, service denials and terminations, and deferred payments; protection from unfair, deceptive, fraudulent and anti-competitive practices; receipt of accurate and timely bills from their marketers; protection from improper use of customer records and payment histories; and a fair and efficient process of resolving differences with marketers.
