What are my options if I buy a pair of Custom-made shoes and they don fit?
We do our best to make sure our customers are satisfied. Our Custom shoes generally run true-to-size, and offer many different width options. Unfortunately it does happen that sometimes you will simply get a pair that just doesn’t quite fit like it should. If you buy a Custom-made shoe and it does not fit, you may exchange the shoes for any other pair of Custom-made shoes on our site (subject to $20/pair restocking fee), so that you can have the opportunity to find a pair that fits. (Custom shoes may not be exchanged for in-stock shoes.) Just email us for instructions within 10 days of receiving your non-fitting shoes. If you do not wish to pay the restocking fee, you could also see if you have a friend they will fit. These are nice dance shoes, which would make a great gift! You may even be able to see if they fit someone in your dance studio who would be willing to pay you for them. OR: In some cases, you may be able to take the shoes to a local shoe repair store and see if you can h
