What are my obligations as an ABTOT member?
The main conditions of membership are as follows: • To tell your customers when ABTOT protection is in force and equally not to include the ‘ABTOT promise’ on any travel arrangement which is not protected. • To maintain records of your clients’ bookings, accurately and up to date as ABTOT may require to see them whilst you are a member and will need a complete record of financial bookings in the event of financial failure. There is a requirement to make declarations of bookings in accordance with the membership conditions. There is also a requirement to pay application fees and shortfall premiums when they are due. • To advise ABTOT if there have been or are likely to be any significant changes to the i) ownership ii) senior management running the business iii) type of programme operated by the member. If any of these eventualities involve a major change to the member’s profile ABTOT will need to be advised immediately. • Deterioration in the financial situation. There is an obligation
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