What are my duties in the event of a loss?
In the event of a Medical or Dental Expense: You must provide Trip Mate with all bills and reports for medical and/or dental expenses claimed; you must provide any requested information, including but not limited to, and explanation of benefits from any other applicable insurance; and you must sign a patient authorization to release any information required by Trip Mate, to investigate your claim. In case of loss, theft or damage to Baggage and Personal Effects: You should immediately report the situation to the hotel manager, tour guide or representative, transportation official, local police or other local authorities and obtain their written report of your loss; take reasonable steps to protect your Baggage from further damage; and make necessary, reasonable and temporary repairs. Trip Mate will reimburse you for these expenses. Trip Mate will not pay for further damage if you fail to protect your Baggage.
