What are my disconnection rights as a telephone customer?
Your local service cannot be disconnected for failure to pay long distance charges. Long distance companies may disconnect you from its services and may seek other collection actions against you for failure to pay long distance charges. If you do not currently have telephone service and want it, you cannot be denied local service for an unpaid long distance bill. Your local telephone company must provide you with local service provided you prove credit worthiness or pay a deposit. See Your Rights as a Consumer for more information.