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What are logging notes, logging research, logging emails, and viewing the activity log used for?

April 26, 2017activity emails log logging notes Research Used viewing

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What are logging notes, logging research, logging emails, and viewing the activity log used for?

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Clarify has multiple logging tools for increasing the details of a case. Other users can view the logs and get an idea of tasks completed, investigation information, solution hints, and research attempted. Users can view the Activity Log to see what events have occurred since the case was opened. Log information is displayed in the case history box.