What are key performance dimensions in a call center?
Your call center should have the following key performances. And tour task is to tell how your Call Center is getting along by them. 1. The people and the call center as a whole are performing their functions well and efficaciously. 2. So, the employees are doing their job as well as or better than any other skilled workers in the same industry. 3. Performing their obligations according to or above the standards set is what individual employees do. 4. The customers are pleased with the service being given them.
