What are ISO 9000 management systems?
A management system is a collection of resources comprising capital, people, processes and procedures which ensures that a customer’s requirements for quality are met by the organization supplying the product or service involved. To really make sense of that statement, it is necessary to understand what is meant by “quality” in the ISO 9000 context. Quality is not goodness, scale or niceness. Quality is more narrowly perceived as conformance to defined specifications in terms of performance, price and delivery. The technique used to achieve that conformance is called quality assurance or quality management hence, the term “quality management system.” The system is a means whereby the organization’s management can plan what they are trying to achieve in terms of delivering a quality product to their customers, plan how they should fulfill that intent, and provide everyone involved with the tools, techniques, training and instruction necessary to fulfill their tasks efficiently and effec
